Terms & Conditions
These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling on the vehicle. If the hirer is a company, group, or partnership, an individual must be named as a responsible person, tour guide, group leader, teacher, event organiser, party leader Etc. The hirer is responsible for actions and decision of all passengers on board including any additional cost incurred in performing the contract, whether or not they actually travel with the party. The company will only accept instructions from the hirer. We will only take instructions from the responsible person if we are instructed to do so by the hirer in writing prior to the hire.
If the hirer is not going to travel with the party, a responsible person must be chosen, and the company informed prior to the hire-taking place, who the responsible person will be.
Quotations are given on the basis of the most direct route and on information provided by the hirer.
The route used will be at the discretion of the company, size of vehicle weather and traffic congestion will be considered for the best route unless it has been particularly specified by the hirer in which case it will be clearly shown on the confirmation. Specified Route will only be adhered to if conditions and vehicle size permits
All quotations are given subject to the company having available and suitable vehicle(s) at the time of quotation and the hirer accepts the quotation will be used for a specific category of vehicle.
The hirer cannot assume the use of the vehicle between outward and return journeys, nor to remain at the destination for the hirer’s use, unless the company has agreed on this in advance. and clearly states this on your confirmation. There is normally an additional charge if a vehicle and driver is requested to stay.
The company reserves the right to levy additional charges, for additional mileage or time other than that agreed. The charges will be pro rata and in accordance with the formula used on the original booking confirmation.
The vehicle will depart at times agreed by the hirer, and it is the responsibility of the hirer to account for all passengers at those times. Driving hours regulations are strict and detailed planning is used to ensure the driver can provide the service booked whilst meeting his/her legal driving hours obligations. Assumptions should never be made that a driver can simply extend the journey without seeking prior consent from Coachire4U operations department.
The company will not accept any liability for any losses incurred by passengers who fail to follow instructions by the hirer.
The route may vary by the driver, to be suitable for the size of vehicle and traffic conditions on the day, which may not be obvious to the hirer.
Times of service will be detailed on your booking confirmation, any variance from the booked times must be notified seven days prior to the service delivery date and is subject to acceptance/confirmation that the variation is possible, additional charges may be applied for variations of times or mileage. A final confirmation will be sent 24hr’s before the booking. It is the hirer’s responsibility to check the details are correct, paying particular attention to Date/time and postcode.
Law regulates the hours of operation for the driver, and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the company and current legislation and that altering timings is not always possible.
Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulation relating to the driver’s hours and duty time. If any breach is likely to occur the hirer will be responsible for any additional cost incurred unless it is outside the control of the hirer.
Any additional cost will be as in condition 4. The company also reserves the right to curtail or alter any hire, which does not comply with the relevant regulations.
The Company at the time of booking agrees the legal seating capacity of the vehicle to be supplied. The hirer must not load the vehicle beyond this capacity. If you have stated a number of passengers we reserve the right to supply a vehicle to accommodate the number of passengers stated. You must not assume if the paperwork states 53 seats you will be supplied a 53 seat vehicle if you only have 40 passengers travelling. There are multiple variants of vehicles and sizes, too many and too confusing to list all options. Options offered at the time of quotation are the standard format used within the industry and are indicative only and used as a guide. The passenger number is the factor in determining the vehicle supplied.
On a private hire, no animals (other than guide dogs for the blind or deaf and should be notified to the company in advance) may be carried on any vehicle without prior written agreement from the company.
Normally, written confirmation by the company is the only basis for the acceptance of a hiring or subsequent alteration to its terms.
Payment is required based on the rate selected, Saver, Flexi or Flexi Plus as detailed in point 12 below.
The company reserves the right to charge the customer for any additional cost and expenses reasonably incurred by the company in order to perform or to continue to perform the contract. (Parking, road tolls, overnight accommodation, etc.)
If a passenger does not arrive within 1 hour of the aircraft landing:
If following the above procedures the passenger/s does not make him/herself known to the company’s representative the representative shall be entitled to assume that the passenger did not arrive at the port or has made alternative arrangements. The company representative will then leave the airport under no obligation to the hirer.
All airport parking charges are in addition to the journey charge. For account customers parking charges will be added to the account, pre-paid customers will be required to pay the parking on the vehicle leaving the car park.
Where a coach is being used, the company will advise the hirer of the parking arrangements, as these vary between airports and in some cases, the driver may not be allowed to leave the vehicle.
If the hirer wishes to cancel any agreement, for whatever reason, the scale of charges depend on the rate paid as follows will apply in relation to the total hire charge.
100% 0-7 days
60% 8-13 days
25% 14 days plus
Flexi Plus Rate*
*The full cost of accommodation, meals, and theatre tickets (or any such ancillary services), which have already been booked or purchased by the company prior to the cancellation and at the request of the hirer, will be charged to the hirer, plus any administration charges incurred by the company. The company will give credit for refunds obtained (If Any)
Cancellation due to inclement weather conditions will be charged as above.
A voucher may be issued so you can travel on another day and can be used on alternative size vehicle to the original booking. The value will be displayed clearly displayed and cross referenced to your original booking. It can be claimed until the expiry date displayed on the voucher. A voucher will be considered void if tampered with or damaged. Vouchers can not be used in conjunction with other promotions or offers. Vouchers are eligible to vehicles subject to availability.
In the event of any emergency, riot, civil commotion, strike-lockout, stoppage or on the restraint of labour or on the happening of any event on which the company has no control. (Including but not limited to, adverse weather, road conditions breakdowns and or pandemics ), the company may cancel the contract. These circumstances are commonly known as ‘Force Majeure’ an unforeseen major event out of the suppliers control in which the supplier could not have foreseen or avoided even with all due care and that were beyond any reasonable control.
Changes or termination of your contract due to Force majeure are extremely unlikely and extremely rare, if however such major events do occur Or in the event of the hirer taking any action to vary agreed conditions unilaterally
we regret we will not be able to make any refund or payment of services not received.
In the unlikely event of vehicles and/or drivers becoming unavailable, the supplier company may, by returning all monies paid and without any further or other liability, cancel the contract to supply.
The company gives its advice on journey times in good faith. However, as a result of a breakdown or traffic congestion; weather; or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances, the company will not be liable for any loss or inconvenience suffered by the hirer as a result. Timings given with respect to delays are estimates only and cannot be treated as an actual time of collection or arrival.
Where the company hires its vehicles from other operators at the request of the hirer and where the company arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or any service provided by another supplier it does so as agent for and behalf of the hirer. Any terms and conditions imposed by such other suppliers through the company shall, insofar as they are supplied to the hirer, be binding on the hirer as if he had directly contracted such services. The hirer shall indemnify the company against any loss, claim, damage or award in respect of a breach of such supplier’s terms and conditions brought about by the hirer’s action.
If the hirer organises other elements of a package in addition to the provision of transport, the hirer will be defined as ‘Organiser’ for the purpose of the Package Travel, Package holidays and Package Tours Regulations 1992, and as such, shall comply with the provisions of those Regulations.
In this instance, the company cannot accept any liability that may be incurred for losses or damage that it would otherwise accept under the terms of those Regulations.
The hirer accepts responsibility for ensuring whether they are so defined, and the company cannot accept loss or damage incurred that should have been the responsibility of the hirer if the hirer was the legally defined organiser or retailer.
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